Managing the total image of the company and its employees has become an essential requirement for maintaining competitiveness. Previously the training of non-sales people was limited to the “hard” skills required to do their job but today’s environment demands that all personnel are focused on meeting the needs of the customer.

Courses in Customer Support are designed for both in-house staff such as Technical Support and the Sales Office, and field staff such as Field Engineers and Application Specialists.

Half-day and One-day Customer Relationship Management

Half-day version - ideal as part of a team meeting.

One-day version - again ideal as part of a team meeting, or as a stand alone course.

For more info click here: or download

Customer Facing Skills

Two-day - an in-depth stand alone course run in-house and as an open course.

For more info click here: or download